Shipment Tracking using EDI Integration

3PL Case Studies

Shipment Tracking using EDI Integration


Project description

US based 3rd Party Logistics Company with annual Revenue of more than $500 million provides services like Less than Truckload (LTL), TruckLoad(TL), Expedited Logistics and Ocean Shipping to their customers. Our client wanted to develop a custom “Tracking Tool” for all kinds of shipments.

Business Problem:

Client wanted to provide real-time ‘Track ‘n’ Trace’ service for enterprise customers with capability to handle continual tracking information from 500 carriers

DreamOrbit Solution:
  1. EDI is the fastest, easiest and most convenient way of communicating with the carriers in the Logistics sector
  2. Solution based on free open EDI standards; no EDI software used
  3. Handles more than 4000 tracking requests per day with less than 1% error rate
Client’s Benefit:
  1. 24/7 availability of Shipment Status
  2. Proactive email alerts for critical shipments through continuous monitoring of shipment progress from pickup to delivery
  3. Greater customer satisfaction
  4. Higher productivity for Customer Service representatives
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