With Microsoft Dynamics Services your customer interaction can become context-rich and personalized. Your agents can view customer interaction history earlier with customer service team in any way- offline or online and can help resolve issues faster with minimal customer effort.
Microsoft Dynamics for Services ensure that your knowledge is valid and updated across all the channels. When combined with mobility, organizations become flexible and agents become powerful with right tools & knowledge.
Microsoft Dynamics Services solution lets you even deploy multiple online support portals depending upon product line, brand or region and can be managed from single point of control. Your organization can deliver consistent customer experience even when your customer is not directly interacting with your agent.
Microsoft Dynamics lets you evaluate social sentiment of your brand and provides actionable insights in your customer’s social behaviour. Your team can actively manage your social reputation using Social agent desktop capability and resolve issues even on the social channels.
|With crucial insights readily and easily available, your team can now focus on Customer Acquisition with greater efficiency. With adaptive systems, your team can do efficient follow ups and increase customer retention.|
|You can now ensure a personalized customer experience every time. Manage multiple brands and business lines easily giving your customer a personal touch and quick response time.|
|We enable you to give faster customer service with real-time access to updated information. Your employees can access and deliver information anytime and anywhere supporting customer 24X7.|