Microsoft publishes a case study on CRM implementation in Provident Housing done by DreamOrbit

Provident Housing is a 100% subsidiary of Puravankara Projects Limited, one of the real estate majors of India.

They partnered with Microsoft Dynamics CRM, to give an impetus to growth by unifying its presales, sales and post sales on a common platform. Consequently, they now have more lead conversions, quicker processes and better customer satisfaction, which has increased returns on investment.
Dreamorbit becomes the first affiliate partner in India to do such successful implementation and getting the case study published.

A brief of the case study can be read below:

1. They chose to migrate to Dynamics CRM as it offered seamless integration with Ramco ERP and other apps that they had already implemented
2. The ability to customize our requirements was a big positive

A highly skilled team from Dream Orbit, a Microsoft Certified Partner, deployed the solution in October 2012. Initially for 10 users, we gradually scaled to more than 100 users in pre-sales, sales, post sales and customer care teams,” says Debananda.

About Microsoft Dynamics CRM
Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft. Out of the box, the product focuses mainly on Sales, Marketing, and Service sectors.

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