Microsoft Dynamics CRM

Microsoft Dynamics CRM Cutomization and Implementation

Project Details

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PROJECT DESCRIPTION


Business Problems:

  1. Poor sales and business development collaboration
  2. Longer sales cycle due to delay in Quote and Poor Order Configuration
  3. Poor visibility over inquiries before quote
  4. Poor customer satisfaction leading to opportunity loss on spare sales


DreamOrbit Solution:

DreamOrbit completed Implementation and customization of Dynamics CRM Online for the client. Along with it we also customized and integrated external systems with the CRM

  1. Integration of CRM Online with their ERP system
  2. Integration of Dynamics CRM Online with Company Website for automatic lead capturing
  3. Configuration of Mobile application for CRM
  4. Leadership dashboard


Client’s Benefits:

  1. 27% improvement in Leads to customers conversion rate
  2. 16% improvement in ROI from marketing activities through effective monitoring
  3. 21% increase in revenue from service and spare