Microsoft Dynamics CRM
One of the largest Real Estate and Housing Developers in India with more than INR 800 Crores revenue and 6 upcoming housing projects.
DreamOrbit implemented and customized Dynamics CRM on-premise. We also deployed Power BI for where analyst can create powerful reports and help leadership track important Sales and Marketing KPI.
- Leakage in leads coming through various sources
- No clear visibility on Lead generation and campaign performance
- Poor activity and follow-up Management
- Delayed service to customer cases.
DreamOrbit implemented Microsoft Dynamics CRM along with access to Microsoft BI for dynamic report engine. We customized it to develop
- Campaign Management and Performance review
- Automation of Lead creation and allocation to the required sales team
- Activity and follow-up planner and auto-reminder
- Sales forecast and target mapping
- Customer Service Management with Customer Portal
- Leadership Dashboard for business visibility.
- 30% improvement in leads to customer conversion rate, due to better lead management
- 17% improvement in ROMI from marketing campaigns through effective analysis and optimization
- Higher customer satisfaction through better customer service and case management.